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FAQs

How long will my order take?

It will take 24hrs - 48hrs to process your order. Once your order is processed we will contact you if the item is out of stock. Please read the following information to get an idea on how long each product on our site take. 

  • All Ewheels recreational scooters are shipped out in 5-7 business days.
  • All Ewheels medical scooters are shipped out in 1-2 business days.
  • All Electric bikes are shipped out in 2 business days. 
  • Lifts are shipped 2-3 business days.
  • All Ewheels power chairs and wheelchair are shipped in 5-7 business days
  • Smartscoot scooter is shipped in 2-5 business days. 
  • All PPE supplies shipped in 3-5 business days. 
  • Custom sneeze guards are shipped out in 7 business days 
  • Pre-made (standard) sneeze guards are shipped in 2-4 business days 

Do you collect my Personal information?

We, PUREUPS, are the sole owners of the information collected on http://www.pureups.com. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

Please note we may collect some personal information to comply with applicable laws and regulations. This includes responding to subpoenas, search warrants, lawful requests for information, or otherwise protecting our rights. 

 Is your product made in the US?

All sneeze guards that on our site are USA made. 

Where are your products shipped from?

All our products are shipped from the USA, ensuring the highest quality, fastest delivery, and best price.

Can I get a refund if I don't like the product?

Under certain conditions, some products are available for a refund. Please refer to our refund & return policy.

Are you trusted? How do I know if my private information is secure with you?

Absolutely! Yes, we are verified and trusted. We accept and debit/credit cards like Master card, Visa, American Express, and Discover. Also, we have a GUARANTEED safe check out. Our customer service makes refunds and other inquiries simple and hassle free, we want to ensure your purchase is amazing. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card. 

How do I track my package?

We provide our customers with a tracking number after their purchase has been processed which can be tracked through our website. 

What should I do if I don't receive a tracking number?

Once your order has been completely processed, we will email you a tracking number Within 24-48 hours .If you don't get a tracking number after 5 days of your order you can simply request yours by emailing us at contactus@pureups.com or calling us at   +1 (866) 259 5068  and we will gladly provide you with one.

Do you offer finance?

Yes, monthly payments plan with 0% interest is available with Affirm 

How can i contact you?

Have a question? or need help finding the right product? contact us NOW  by e‑mail at contactus@pureup.com or call us at +1 (866) 259 5068 . You can also engage in the live chat on our site, available 24/7 to answer any question you may have. 

How do I order online?

Please follow steps below, 

1-Visit our site at www.pureups.com 

2-Explore our products

3- Add the product you wish to buy into the cart. Once you add your product you may continue shopping or if you done you can checkout.

4- You can use express checkout, pay with PayPal or choose a different payment methods to checkout with. 

5-Enter your personal information (first and last name, shipping and billing address, and then your credit card information)

6- We offer finance with Affirm, if you wish to place your order with affirm please choose this option and then you will be directed to their site to complete your order there For more information please visit Affirm here. 

7- Once you enter all information needed, hit complete order or place order. 

8- Once you place your order, you will get confirmation email sent to your email we have on file. 

Please call us at 866-259-5068 if you wish to place your order over the phone. Our team is available to take your call 24/7. you can also email us at contactus@pureups.com 

**** We strongly recommend to call us at 866-259-5068 or contactus@pureups.com for all Custom orders****

Do you offer volume discounts?

Yes, We do. Call to find out 866-259-5068

How can I cancel my order? 

Yes, You have 30 mins after you place your order to cancel. 

Can you ship via air freight? Do you ship internationally?

Yes, Please refer to our shipping policy for more information 

Can I check and track order status?

Yes, Once we ship your order, we will email a tracking number that you can track right at our website. 

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