Shipping & Returns

This item will be shipped out in 1-3 business days

Returns:

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call PUREUPS Customer Service.

Once accepted, the following conditions apply:

• This item has a 25% Restocking Fee.
• You are responsible for the cost of return shipping and the product must be in the original packaging.
• The item must be in NEW CONDITION, UNUSED. Indications of use include, but are not limited to: Cracks, dirt, scratches, dirty tires, wear to seats and armrests, or damage to charging ports.  We know it is tempting to take your new rollator for a spin outside immediately, and once you do, it is not returnable.
• All accessories and chargers included in the rollator box must be returned. EX. Chargers, key fobs, baskets, additional shrouds. Accessories not included in the rollator box, those purchased separately, do not have to be returned as part of a rollator return.
• Items canceled after the product has already shipped will be considered a return.
• Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery, and Tech Set-Up are not refundable.

Return Process:

• Request a Return Authorization from PUREUPS within 30 days of delivery acceptance.
• Once the RA has been issued from PUREUPS, ship the item back to the address noted on the RA within 14 days.
• Once the product is received it will be inspected for damage and signs of use. If the item shows any signs of use,  PUREUPS is unfortunately not able to issue a refund. If your item is not returnable, we will contact you and decide if you’d like it shipped back.  You will be responsible for shipping fees to get the item back to you.
• Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.                                                                                                                                                                                                                                                                                                                                                If you have questions about this item please call a PUREUPS Expert at 1-866-259-5068

Owner's Manual

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Warranty 

Lifetime warranty on the frame and other structural parts.  5 year limited warranty on the braking system but does not include normal wear and tear items such as the brake pads, wheels, handle grips, etc.