Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering services beyond all expectation worldwide.
What are your shipping times?
Please allow 24-48 hours for this order status information to become available. Orders placed for non-custom sized items typically ship within 2 working days. Custom sized orders will be subject to warehouse cutting schedules and typically ship within 3-5 business days. Travel times vary by your shipping point and destination; the average is 4 business days for non-custom sized items. Out of stock inventory may take up to 4 weeks for delivery. Accelerated shipping is available. Please contact us at +1 (866) 259 5068 for more details and costs.
We have several shipping options and work with many carriers to deliver orders in the timeliest fashion. If you have a preferred method of shipping, wish to purchase additional protective packaging, or have special requirements, please call us at +1 (866) 259 5068.
Where are your products shipped from?
All our products are manufactured and shipped from the USA, ensuring the highest quality, fastest delivery, and best price.
Do you offer pickup?
Yes, we do offer local pickup. If you are located in Orlando, Florida and wish to pick up your order, call us at +1 (866) 259 5068 or email us at firstname.lastname@example.org to schedule a time that works for you.
Do you ship internationally?
Yes, we ship worldwide. International shipments can only be shipped through UPS or USPS, unless otherwise specified by the customer to use their account. Our shipping through USPS is limited to flat rate boxes. Please call (866) 259 5068 if you wish to use your own shipping account.
NO HAZARDOUS MATERIALS WILL BE SHIPPED INTERNATIONALLY.
Available products, shipping rates, and fees vary depending on the delivery address for your order. Your packages may be subject to customs fees and import duties of the country to which your order ships. These charges are the recipient's responsibility. Please call +1 (866) 259 5068 for rates to your country.
Can I get a refund if I don't like the product?
Under certain conditions, some products are available for a refund. Please refer to our refund & return policy.
PLEASE INSPECT SHIPMENTS BEFORE SIGNING FOR YOUR PACKAGE -- IF THE ITEM IS DAMAGED IN TRANSIT AND UNUSABLE YOU MUST REFUSE DELIVERY TO RECEIVE A REPLACEMENT AS ALL CUSTOM SIZED ITEMS ARE NON-RETURNABLE. FOR DAMAGED ITEMS YOU MUST CONTACT AND MAKE A CLAIM WITH UPS WITHIN 7 DAYS FROM RECEIPT OF DELIVERY DATE. PLEASE GIVE THE CLAIM NUMBER PROVIDED BY UPS TO AN PUREUPS REPRESENTATIVE AT +1 (866) 259 5068 SO THAT THE ISSUE CAN BE FURTHER EXAMINED AND THE APPROPRIATE ACTIONS TAKEN.
Are you trusted? How do I know if my private information is secure with you?
Absolutely! Yes, we are verified and trusted. We accept and debit/credit cards like Master card, Visa, American Express, and Discover. Also, we have a GUARANTEED safe check out. Our customer service makes refunds and other inquiries simple and hassle free, we want to ensure your purchase is amazing. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card.
How do I track my package?
We provide our customers with a tracking number after their purchase has been processed which can be tracked through our website.
What should I do if I don't receive a tracking number?
Once your order has been completely processed, we will email you a tracking number Within 24-48 hours .If you don't get a tracking number after 5 days of your order you can simply request yours by emailing us at email@example.com or calling us at +1 (866) 259 5068 and we will gladly provide you with one.